At Beauty911, we believe that beauty should always bring a smile to your face. If, for any reason, a product doesn't
meet your expectations or you've had a change of heart, we've got you covered.

Our customer support team is here to make the return or exchange process.

just give us a shout through email ( or social media direct messages, and we'll take it from there.

We're all about ensuring your beauty experience is nothing less than fantastic.

You've got a full 14 days to request a refund or exchange from the date of delivery.

Please note that all items must be returned in a saleable condition:

Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund,
replacement or exchange on items that are not re-saleable.

Refund Process: If your return request is accepted, we'll process the payment back to your original payment
method. For online payments, the refund may take 10-14 working days depending on your bank's service level

Cash on Delivery (COD) Payments: For COD payments, we'll refund the amount via your preferred method. You can
choose to receive it through Vodafone Cash, a bank transfer, or as a gift card that you can use again on our website.

At Beauty911, we're all about keeping beauty beautifully simple. If you have any questions or need assistance with
a return or exchange, don't hesitate to reach out. We're here to ensure your experience with us is nothing less than
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